Category

Small Business Marketing

Field notes on marketing a small business with a real budget, a small team and not much spare time.

10 notes in this section

Building a Customer Review Engine That Runs Itself

Building a Customer Review Engine That Runs Itself

A steady flow of customer reviews comes from a reliable process, not occasional appeals for five stars. Here is how to build a review engine that asks at the right moment, follows up politely and keeps your team involved where it matters.

6 min readRead
Your First Marketing Plan: One Page, Four Boxes

Your First Marketing Plan: One Page, Four Boxes

Your first marketing plan needs to guide next week’s decisions, not impress a boardroom. Use four boxes to choose your customers, sharpen your offer, organise your activity and measure what pays.

6 min readRead
Referrals and Word of Mouth You Can Actually Engineer

Referrals and Word of Mouth You Can Actually Engineer

You cannot force customers to recommend you, but you can make the right recommendation easier to give. Here is how to build a referral system around customer results, useful prompts and rewards that protect your margin.

6 min readRead

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